Can I change my order?
Please contact email@example.com as soon as possible. We will do our best to accommodate your request, however there is no guarantee that any changes can be made once an order is placed.
Before you place your order, please confirm that all of your information, including your shipping address, name, phone number, credit card details, and product selection is correct, as MOOD is not responsible for any mistakes, thank you for your understanding.
Can I cancel my order?
Unfortunately, we are not able to cancel an order once it has been placed.
If you reside in the EU or UK, under the EU Directive on Consumer Rights 83/2011 and the Consumer Contracts Regulations 2013, you may cancel your contract if you so wish provided you exercise your right no longer than 14 days after the day you receive the product(s).
Can I exchange my product?
We apologize but we do not currently offer exchanges – all sales are final.
How can I check the status of my order?
Please log in to your account to check the status of your order. If you do not have an account, please refer to your delivery confirmation email to track your order.
Why was I charged twice?
You should only be charged for what you have purchased.
If you see duplicate charges, please give it a few days and it should go away and the issue should be rectified automatically. However, if it’s still there and you are positive you only placed one order, please contact us.
My package is stuck and tracking shows no movement, what do I do?
A package can only be considered lost if there has been no movement for 15 business days from the day it was dispatched.
Please send an email to firstname.lastname@example.org if your shipment shows no movement from the carrier’s tracking information.
My items arrived damaged, what should I do?
We apologize that you received a damaged item.
Please contact us immediately, within 48 hours of receiving the order, at email@example.com.
Please provide us with your order number and some photos of the damaged product(s). Our customer service team will review it and get back to you as soon as possible.
I received incorrect item(s) what should I do?
Please contact firstname.lastname@example.org immediately, within 48 hours of receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
What’s your return policy?
Unfortunately we can't offer any returns or refunds for our products.
If, by some rare chance, something arrives damaged or messed up, get in touch with us within 48 hours of getting it, and we'll try our best to sort it out.
Thanks for understanding,we promise we're doing everything we can to give you the best experience possible.
How do I learn more about the products?
We regularly update our collections, which can be found on this page.
You may also subscribe to our newsletter to learn about our newest products and designs.
Do I have to set up an account to place an order?
No, you do not have to have an account to place an order.
How do I create an account?
You can create an account by visiting https://moodcaps.com/account/register
How do I subscribe or cancel my email subscription?
You can easily subscribe to emails by visiting www.moodcaps.com located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the ‘Unsubscribe’ link within the email subscription page.
I forgot my password, what do I do?
To reset your password, go to https://moodcaps.com/account/login and click on “Reset your password?” below the Create Account button.
You will then be prompted to enter the email address you used to create your account.
Once you click submit, you will receive an email notification with a link to reset your password.
Once you’ve done this, you can log in with your new password as normal.
Contact & Support
How can I contact your customer service team?
For customer service inquiries, please complete our contact us form.
I emailed your customer service team. When should I expect a response?
Thank you for reaching out to our customer service team!
We strive to provide timely and efficient assistance to all our valued customers.
Our team typically responds to emails within 24-48 business hours. However, during high volume periods, it may take a bit longer for us to get back to you.
Rest assured that we are working diligently to address your inquiry as quickly as possible.
We appreciate your patience and look forward to resolving any issues or questions you may have.